Frequently Asked Questions

Are your reels fully sealed?

Our reels have a sealed main body, sealed drag, double-sealed bearings, and o-rings on removable parts. As with all reels, we recommend a proper freshwater cleaning after each saltwater use to ensure the longevity of the reel. As our name suggests, we are constantly making innovations to our reels and we expect to improve our sealing even beyond where we are today.

Can I purchase reels directly through IRT?

Yes. IRT® Reels currently sells factory direct and through authorized dealers. To purchase a reel, please click here. To become an authorized IRT Reels dealer, please click here.

Where and how can I order additional parts for my IRT® Reel?

Although IRT conducts repairs for our customers, we realize that some may be interested in replacing parts or doing a tune-up on their own. If this is the case, you may order replacement parts for reels and tools directly from IRT. There are currently no stores that sell parts for IRT Reels. For direct assistance from an IRT team member, you can contact us at 570-915-1500 or by email at [email protected].

What is recommended for basic maintenance of my reel after every use?

We recommend rinsing your reel completely with clean, fresh water each saltwater exposure. It is also important that you wipe the reel down with the recommended IRT light oil lube. When storing, make sure the reel is dry of water and the drag is loosened. More information can be found on our Maintenance and Repair page.

How long is the turnaround time for service?

The majority of IRT Reels purchases are processed and shipped within three days. Approximate shipping time is based on location in relation to Pine Grove, PA. Conservatively, you should expect to receive your reel 5-10 business days after purchase.

Is there a list of authorized IRT Reels dealers/Where can I see a reel in person?

We are currently working to expand our dealer network and are always open to discussion regarding new dealers. To find out about where to see an IRT reel in person, please contact us at [email protected]. We will point you in the direction of a business with reels in stock or a member of our pro staff in your area. If you have a suggestion for a new dealer in your area, please send their business name and website link to [email protected].

What is the process for having my reel serviced through IRT?

Getting your reel serviced through IRT Reels is very simple. Visit our Reel Service page and complete all fields describing the reel series, grip, and serial number. You will be able to add this service to your shopping cart like a normal product. If you are planning to have multiple reels serviced, you will need to complete this for each reel. Once you have finished adding each reel, proceed to the checkout and complete the order. After the order is complete, package your reel in the original hard case(s) provided with your order and place all into one shipping box. Print out and include a copy of your reel service invoice in the shipping box and ship your reel to the following address:

IRT® Reels
31 Roberts Road
Pine Grove, PA 17963

IRT Reels will cover the return shipping once your service is complete.